Responsible Gaming at 288k

The 288k platform is strictly for adults. By Bangladeshi convention and the platform's own terms of service, only individuals who are 18 years of age or older are permitted to register an account, deposit funds, and place bets or play casino games on 288k.

Age verification is not a formality at 288k — it is a firm requirement. During the registration process, you will be asked to provide your date of birth. Before processing your first withdrawal — and at any point our compliance team deems appropriate — you may be required to submit a copy of a valid, government-issued identity document confirming your age. Accepted documents include a National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority.

Accounts where age cannot be confirmed will be suspended until verification is completed. Any account found to belong to a person under 18 will be permanently closed, and all balances forfeited in line with our Terms & Conditions.

288k also maintains internal monitoring systems that flag accounts showing behavioural patterns inconsistent with adult users. These flags can trigger an accelerated verification review at any time, regardless of where the account is in its lifecycle.

288k provides a suite of responsible gaming tools that you can activate, adjust, and manage directly from your account settings. These tools are built on the principle that you — the player — should always be in control of how, when, and how much you gamble.

One of the most straightforward ways to keep gambling within a comfortable budget is to set deposit and loss limits before you start playing. 288k makes this easy and immediate. The table below summarises how these limits work in practice.

288k recommends setting a deposit limit as one of the first things you do after registering your account. Even if you are confident in your self-discipline, a pre-set budget removes the temptation to chase losses or make impulsive deposits during a losing streak — a common trigger for problem gambling behaviour.

Minimum and maximum limit values are denominated in Bangladeshi Taka (BDT). For example, you might set a weekly deposit limit of ৳5,000 or a monthly loss limit of ৳15,000 depending on what is comfortable for your personal financial situation. These are illustrative figures; the actual minimum and maximum values available are displayed within the responsible gaming settings of your account.

Sometimes a short break or a tighter limit is not enough. If you feel that gambling is taking up too much of your time, money, or mental energy, 288k offers two stronger intervention tools: time-out and self-exclusion.

Time-Out is a temporary suspension of your 288k account. It is designed for players who need a deliberate pause from gambling — whether due to stress, a losing streak, or simply wanting a clear head. Available time-out periods are:

• 24 hours
• 7 days
• 30 days
• Custom duration (contact support)

During a time-out, you cannot log in, deposit, place bets, or access any part of the platform that requires authentication. Your account balance is preserved and will be available when the time-out period ends. Time-out cannot be cancelled early — this is intentional, to prevent impulsive reversal decisions.

Self-Exclusion is a longer-term measure for players who believe they have a problem with gambling and need a significant break or permanent closure. Self-exclusion options at 288k are:

• 6 months
• 1 year
• 3 years
• Permanent (account closed and cannot be reopened)

When self-exclusion is activated, your account is immediately locked. You will be opted out of all marketing communications. Any outstanding balance that meets the minimum withdrawal threshold will be returned to your registered payment method (bKash, Nagad, or bank account). The reinstatement of a time-limited self-exclusion requires a formal request submitted at least 7 days before the exclusion period ends, followed by a review by our responsible gaming team.

To activate a time-out or self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion / Time-Out, or contact [email protected] directly. Both options are processed immediately upon request — there is no waiting period for activating these protective measures.

Problem gambling does not always look the way people expect. It rarely starts suddenly — it tends to develop gradually, through a series of small changes in behaviour and attitude towards gambling. Being able to recognise early warning signs is critical, both in yourself and in people you care about.

The following behaviours are commonly associated with problem gambling. If you recognise several of these in your own habits, it may be time to use one of the 288k responsible gaming tools or seek professional support.

The following checklist is adapted from widely used responsible gambling screening tools. Read each question honestly and consider whether it applies to your gambling behaviour over the past 12 months. If you answer "yes" to three or more questions, we strongly encourage you to make use of 288k's responsible gaming tools or seek external professional support.

288k's support team is your first point of contact for any responsible gaming concern. Whether you want to activate a tool, ask a question about your gambling habits, or simply need someone to talk to about what you are experiencing, our team is available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (BST, UTC+6).

How to reach 288k support:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: available within your 288k account dashboard when logged in

All responsible gaming conversations with the 288k support team are handled with strict confidentiality. Your request will not be shared with other players, and it will not affect your account standing unless you specifically request an account action such as a limit or exclusion.

External Support Resources: While 288k provides in-platform tools and direct support, we also recognise that some players may benefit from speaking with a professional counsellor or support organisation. We encourage anyone who is struggling with problem gambling to seek independent professional support in addition to using 288k's tools. A medical professional, mental health practitioner, or community counselling service in your city — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh — can provide structured, evidence-based support that goes beyond what a gaming platform can offer.

If a family member is concerned about a loved one's gambling, they are also welcome to contact [email protected]. While we cannot discuss specific account details with third parties due to privacy obligations, we can provide general guidance and advice on how to approach the situation supportively.

288k takes the protection of children and young people extremely seriously. In addition to our age verification procedures, we urge all adult players who share a device or household with minors to take proactive steps to prevent underage access to the 288k platform.

Recommended steps for parents and guardians:

• Never share your 288k account login credentials with anyone, including children and teenagers.
• Always log out of your 288k account when stepping away from a shared device.
• Use device-level parental control software to restrict access to gambling websites on any device that minors may use. A number of free and paid parental control tools are available for Android, iOS, and desktop operating systems commonly used in Bangladesh.
• Store passwords and payment method PINs (including bKash and Nagad PINs) securely and out of reach of minors.
• Have age-appropriate conversations with children about gambling — what it is, why it is only for adults, and why responsible behaviour around money matters.

If you suspect that a minor has accessed the 288k platform using your account or a separate account, contact [email protected] immediately. We will investigate without delay, suspend the relevant account, and take all necessary steps to ensure the situation is resolved appropriately.

288k does not direct any marketing, promotional content, or game imagery toward individuals who are or may be under 18. Our promotional materials are designed for adult audiences and are distributed through channels that are unlikely to reach minors. Any advertising that inadvertently reaches a minor should be reported to [email protected] so we can investigate and address the issue with our marketing partners.